StayDry - Frequently Asked Questions

Q. Do you sell direct to the public?
A. All our customers are important to us, whether it is an order for 10 or 10,000. For unprinted stock orders below 50 units, please place your order online. For all orders above 50 units and printed items please call the StayDry sales office 01562 887808.

Q. What delivery options are there?
A. All StayDry orders with a value of £5.99 or below are dispatched via Royal Mail recorded delivery. All other orders are dispatched via Amtrak courier.

Q. Are there discounts available for bulk orders of raincapes-ponchos-raincoats?
A. You will find StayDry very flexible. For large orders we offer very competitive pricing packages. Please speak with the sales office for further details.

Q. Can you supply other colours?
A. Yes, many of our customers require bespoke colours for their promotional rainwear. Provided you can supply StayDry with the correct Pantone reference code we can usually fulfil your requirements. However there is a minimum quantity of 5,000 units for both PVC and PE material.

Q. Can you brand or logo print raincapes - ponchos?
A. Both PVC and PE sheet raincapes can be printed. These are done during the manufacturing process. However there are minimum quantities of 1,000 PVC and 1,000 PE sheet. We can print smaller quantities of our 0.10mm PVC raincapes after manufacture, please speak with the sales office for details.

Q. What are the lead-times for branding or logo printing?
A. As the products are manufactured overseas, we require 12 weeks for sea freight and 6 weeks for air freight. For smaller quantities below 1000 units of a single colour print on a PVC material please allow 15 working days.

Q. If I need my logo printed on a raincape - poncho - raincoat, what artwork is required?
A.All artwork must be sent via e-mail to sales@staydry.co.uk in a 300 dpi pdf or eps format.

Q. Can the raincape - poncho be printed all over?
A. Yes, this process is achieved by a cylinder print roll, it is more expensive and can only be done for bespoke orders with a minimum quantity of 5000 units.

Q. What are your payment terms on large orders and printed products?
A. Please see section 4 in Terms & Conditions.

Q. Do you deliver under plain cover?
A. For bespoke orders, all documentation will be removed on request and boxes marked to your instructions.

Q. When I add items to my basket, they don't appear as the colour I want - why is this?
A. Our online shop uses JavaScript to make our range of colours and sizes available to you. If you don't have JavaScript enabled in your browser, you will not be able to correctly select the colours and sizes of items that you want.

To ensure you are getting the most out of the StayDry website, please enable JavaScript in your internet browser.
To enable JavaScript in Internet Explorer, choose Tools ->Internet Options -> Security -> Custom Level, and scroll down to the JavaScript options.
To enable JavaScript in Firefox, choose Tools -> Options -> Content -> Enable JavaScript.
To enable JavaScript in Safari, choose Edit -> Preferences -> Security -> Enable JavaScript.
To enable JavaScript in Netscape, choose Tools -> Options -> Site Controls -> Enable JavaScript.
To enable JavaScript in Opera, choose Tools -> Preferences -> Advanced -> -> Content -> Enable JavaScript.

Payment FAQs - If you have a question about payments in general, or if you have had a problem making a payment on the website, please read our Payment FAQs page.

Delivery Information - If you have a question about delivery times, areas, or delivery costs, please read our Delivery Information page.