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Frequently asked questions
General
- 01All our customers are important to us, whether it is an order for 10 or 10,000. For unprinted stock orders below 50 units, please place your order online. For all orders above 50 units and printed items please call the StayDry sales office 01299 253009.
- 02All StayDry orders are dispatched via UK Mail courier service.
- 03You will find StayDry very flexible. For large orders we offer very competitive pricing packages. Please speak with the sales office for further details.
- 04Yes, many of our customers require bespoke colours for their promotional rainwear. Provided you can supply StayDry with the correct Pantone reference code we can usually fulfil your requirements. However there is a minimum quantity of 5,000 units for both PVC and PE material.
- 05Both PVC and PE sheet raincapes can be printed. These are done during the manufacturing process. However there are minimum quantities of 1,000 PVC and 1,000 PE sheet. We can print smaller quantities of our 0.10mm PVC raincapes after manufacture, please speak with the sales office for details.
- 06As the products are manufactured overseas, we require 10-12 weeks for sea freight and 3-5 weeks for air freight. For smaller quantities below 1000 units of a single colour print on a PVC material please allow 15 working days.
- 07All artwork must be sent via e-mail to sales@staydry.co.uk in a 300 dpi pdf or eps format.
- 08Yes, this process is achieved by a cylinder print roll, it is more expensive and can only be done for bespoke orders with a minimum quantity of 5000 units.
- 09Please see section 4 in Terms & Conditions.
- 10For bespoke orders, all documentation will be removed on request and boxes marked to your instructions.
- 11Our online shop uses JavaScript to make our range of colours and sizes available to you. If you don't have JavaScript enabled in your browser, you will not be able to correctly select the colours and sizes of items that you want.
- 12No we do not offer sale or return.
- 13If you are unhappy with your purchase, for whatever reason, you should contact us by either phone or email to arrange a return within 7 days of receipt. Providing the product is unused and in its original packaging/condition, on receipt of the item we will issue a refund, this will exclude any postage, packaging and insurance costs that were incurred during the original order. Please note we are unable to accept returns or issue refunds on personalised or promotional ponchos. You must contact us prior to returning an item so that we can be aware it is being returned and easily match the return with your order. This will ensure that your refund is dealt with promptly.
- 14www.staydry.co.uk offer a huge range of rain ponchos, from eco-friendly degradable and biodegradable rain ponchos, to reusable deluxe PVC and PU coated nylon, all are ideal for any festival
- 15With many festivals stipulating they only want eco friendly products brought onto sites, that's where www.staydry.co.uk fits the bill to purchase either degradable eco-ponchos or fully biodegradable rain ponchos . Sustainability is very high on event organisers minds, so best fit would be Staydry's products
- 16StayDry Rainwear www.staydry.co.uk can offer compact, easy-to-pack promotional rain ponchos for any event. Get protection from the rain for your customers and employees with custom printed rain ponchos.
- 17StayDry Rainwear www.staydry.co.uk should be your number 1 choice as we supply not only disposable and reusable rain ponchos but also foil ponchos to keep you insulated in colder conditions.
- 18Stay dry where ever you go with a StayDry Rainwear rain poncho or raincoat. Visit www.staydry.co.uk, based in Harvington Worcestershire.
- 19StayDry Rainwear www.staydry have been supplying rain ponchos to festials for over 25 years, StayDry also supply the majority of the UK's leading theme parks and attractions
- 20StayDry Rainwear www.staydry.co.uk have been supplying many major corporate organisations with custom printed rain ponchos for over 25 years, and believe we are the UK's number 1 choice for printed rainwear.
- 21StayDry Rainwear www.staydry.co.uk are based in Worcestershire and can supply disposable rain ponchos within 24 hours from order acceptance.
- 22There are many materials that are used to make rainwear and rain ponchos, from standard LDPE ( low density polyethylene} to degradable PLA and corn starch biodegradable film to the more expensive PU cated nylons ands deluxe property changed PVC and EVA materials. Speak to StayDry Rainwear to help you choose which material is best for you.
StayDry
Friars Court
Friars Farm
Worcester Road
Harvington
Worcestershire
DY10 4NE

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